IT Infrastructure Services

Imageio understands the modern day challenges being faced by corporates and offer services that cater to your specific IT infrastructure needs. Our holistic approach and comprehensive review of your business processes and systems transform your IT Infrastructure, using best practices for more than just a quick fix. We believe in long-term relationships, so we assure sustainability of our solutions. We offer a full suite of solutions to outsource your IT management. Our IT Infrastructure Services portfolio has the following broad categories:

IT Consulting & CTO Services

  • We provide strategic support in defining IT Budget, IT Policy & IT Vision
  • Recommend best practices to ensure smooth running of IT services
  • Gap analysis and evaluating technology plans
  • IT vendor evaluation
  • Evaluation of business application, business continuity process, program, plan & execution

FMS - Facility Management Services

  • We take the responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf
  • Onshore and offshore IT Infrastructure management
  • Remote technical support to end customers
  • Desktop support & management
  • Server support & management
  • Network support & management
  • Service desk or Help Desk support & management

VPN, Security & Networking

  • We offer integrated, policy-driven network security management to improve efficiency and cut costs
  • Firewall, Unified threat management
  • Security event & compliance management
  • Application fine tuning
  • Branch office VPN / MPLS implementation and management
  • WAN acceleration
  • Network surveillance
  • Network performance management
  • Network troubleshooting
  • Network expansion and reallocation

Data Center Management

  • Monitoring and managing the Data-Center operations
  • Data Centre services complement the existing IT Services portfolio and are designed to provide end-to-end Data Centre lifecycle management services to enterprise customers
  • Data Center Service Practice: Mail management, Server management, Application layer management, Network management, Back-up management, and Security management

Cloud Computing

  • Having secure access to your application and data from any network device
  • IT consultancy to migrate services on cloud computing including MS Exchange, Communication Server and Office 365
  • Helping to achieve goal of lower TCO and higher uptime
  • Preparing team to get in-depth knowledge of Cloud Computing
  • Cloud services offerings – Infrastructure as a Service (IaaS), Software as a Service (SaaS), Platform as a Service (PaaS)
  • Virtual Server & Storage, Online Backup, Disaster Recovery, Archival-as-a-Service and Email-as-a-Service

Virtualisation

  • Consolidation and optimization through virtualization- You can free up more space in your office and on your hard drives, while we take care of your most important IT assets for you
  • Server & Desktop virtualization
  • Efficient & Optimized IT Infrastructure
  • Virtualization assessment & Capacity planning
  • Solution design & Implementation
  • Maintenance & Health check-up automation
  •  Accelerated roll-out, Automated migration

Enterprise Messaging Services

  • We help in building platform for better information sharing & communication through an emailing solution within your organization & outside world
  • Takes care of design, implementation and maintenance of mailing solution
  • New Implementation and OS upgrade/migration to OFFICE 365
  • Backup, High availability & Disaster solution for Microsoft Exchange
  • Solutions supported: MS Exchange, Linux Platform, Zimbra, Open source platforms & Office 365
  • Mail Management Services: Incident management, Problem management and Performance management

Remote Infrastructure Management (RIM)

  • Onshore and offshore IT infrastructure management
  • Desktop support Management
  • Server Support management
  • Network Support Management
  • Service desk or help desk Support management
  • DBA SERVICES – MSSQL, MySQL, Oracle

Professional Services

  • Project Management consulting and advisory services
  • Database up-gradation
  • Application up-gradation and other one-time activities
  • Microsoft Platform & messaging
  • Database Offerings & Application & Middleware – Offerings
  • Network offerings: Network Consulting, Network Integration/Deployment Services and Network Optimization/Upgrade Services

Hosting Services

  • Evaluation of existing setup and recommending best practices
  • Microsoft and Linux platform hosting services
  • Application and database servers on Windows and Linux platforms
  • Remote server support
  • Virtual private server
  • Dedicated server
  • Email hosting

Data Backup and Archival

  • A reliable Database Administration
  • Performance management services
  • Database monitoring and alerting, round the clock
  • Database patching
  • Database installations
  • Database optimization
  • Data analytics
  • Database upgrades
  • On-demand consulting
  • DBA service supported for Oracle, SQL Server, MySQL, DB2, and Cloud database environments

Why IT Infrastructure Services

  • Reduced total cost of owner ship, better control over IT expenditure
  • Improved flexibility and scalability – resource pool available as per immediate ramp up and ramp down
  • Operational excellence – 100% utilization of resources
  • User experience – 24X7 support, SPOC (Single Point of Contact)
  • Reputable transparency & flexibility
  • Flexible engagement models are designed to bridge the gaps in your IT support, with state-of-the-art infrastructure management tools and practices
  • Our services range from planning to deployment along with ongoing technical support anytime, anywhere