IT INFRA

IT Infrastructure Services

Imageio understands the modern day challenges being faced by corporates and offer services that cater to your specific IT infrastructure needs. Our holistic approach and comprehensive review of your business processes and systems transform your IT Infrastructure, using best practices for more than just a quick fix. We believe in long-term relationships, so we assure sustainability of our solutions. We offer a full suite of solutions to outsource your IT management. Our IT Infrastructure Services portfolio has the following broad categories:

IT Consulting & CTO Services

We provide strategic support in defining IT Budget, IT Policy & IT Vision
Recommend best practices to ensure smooth running of IT services
Gap analysis and evaluating technology plans
IT vendor evaluation
Evaluation of business application, business continuity process, program, plan & execution

FMS - Facility Management Services

We take the responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf
Onshore and offshore IT Infrastructure management
Remote technical support to end customers
Desktop support & management
Server support & management
Network support & management
Service desk or Help Desk support & management

VPN, Security & Networking

We offer integrated, policy-driven network security management to improve efficiency and cut costs
Firewall, Unified threat management
Security event & compliance management
Application fine tuning
Branch office VPN / MPLS implementation and management
WAN acceleration
Network surveillance
Network performance management
Network troubleshooting
Network expansion and reallocation

Data Center Management

Monitoring and managing the Data-Center operations
Data Centre services complement the existing IT Services portfolio and are designed to provide end-to-end Data Centre lifecycle management services to enterprise customers
Data Center Service Practice: Mail management, Server management, Application layer management, Network management, Back-up management, and Security management

Cloud Computing

Having secure access to your application and data from any network device
IT consultancy to migrate services on cloud computing including MS Exchange, Communication Server and Office 365
Helping to achieve goal of lower TCO and higher uptime
Preparing team to get in-depth knowledge of Cloud Computing
Cloud services offerings – Infrastructure as a Service (IaaS), Software as a Service (SaaS), Platform as a Service (PaaS)
Virtual Server & Storage, Online Backup, Disaster Recovery, Archival-as-a-Service and Email-as-a-Service

Virtualisation

Consolidation and optimization through virtualization- You can free up more space in your office and on your hard drives, while we take care of your most important IT assets for you
Server & Desktop virtualization
Efficient & Optimized IT Infrastructure
Virtualization assessment & Capacity planning
Solution design & Implementation
Maintenance & Health check-up automation
Accelerated roll-out, Automated migration

Enterprise Messaging Services

We help in building platform for better information sharing & communication through an emailing solution within your organization & outside world
Takes care of design, implementation and maintenance of mailing solution
New Implementation and OS upgrade/migration to OFFICE 365
Backup, High availability & Disaster solution for Microsoft Exchange
Solutions supported: MS Exchange, Linux Platform, Zimbra, Open source platforms & Office 365
Mail Management Services: Incident management, Problem management and Performance management

Remote Infrastructure Management (RIM)

Onshore and offshore IT infrastructure management
Desktop support Management
Server Support management
Network Support Management
Service desk or help desk Support management
DBA SERVICES – MSSQL, MySQL, Oracle

Professional Services

Project Management consulting and advisory services
Database up-gradation
Application up-gradation and other one-time activities
Microsoft Platform & messaging
Database Offerings & Application & Middleware – Offerings
Network offerings: Network Consulting, Network Integration/Deployment Services and Network Optimization/Upgrade Services

Hosting Services

Evaluation of existing setup and recommending best practices
Microsoft and Linux platform hosting services
Application and database servers on Windows and Linux platforms
Remote server support
Virtual private server
Dedicated server
Email hosting

Data Backup and Archival

A reliable Database Administration
Performance management services
Database monitoring and alerting, round the clock
Database patching
Database installations
Database optimization
Data analytics
Database upgrades
On-demand consulting
DBA service supported for Oracle, SQL Server, MySQL, DB2, and Cloud database environments

Why IT Infrastructure Services

Reduced total cost of owner ship, better control over IT expenditure
Improved flexibility and scalability – resource pool available as per immediate ramp up and ramp down
Operational excellence – 100% utilization of resources
User experience – 24X7 support, SPOC (Single Point of Contact)
Reputable transparency & flexibility
Flexible engagement models are designed to bridge the gaps in your IT support, with state-of-the-art infrastructure management tools and practices
Our services range from planning to deployment along with ongoing technical support anytime, anywhere